Delivery-focused management professional with team development, mentoring, and
relationship-building background. Adept at quantifying issues and utilizing creative ideas across
diverse backgrounds to develop solutions. Ability to help “company” deliver on Brand
promise while continuing to grow my skill set in an Information Technology role. My current
background is in Microsoft Azure project delivery and Azure Infrastructure Management. Always a
Student.
Key Skills and Characteristics
Staff management and training
Relationship building
Customer Service
Team Building
Service Now
AzureDevOps
PowerBI
MS Office Suite
Root cause Analysis
Troubleshooting
Budgeting
Cost analysis
Customer relations
Delivery
Disaster recovery Planning
Leadership training
Cloud Computing
CI/CD
Cross-functional Team Leadership
Agile
Experience
Application Support Analyst
Texas 811
Jun 2021 - Current (40 hrs. / wk.)
Currently participating on the DE&I committee and leadership development team. This role has me
performing application delivery functions related to software deployment. This is to ensure the
timely deployment of the application stack. This includes:
Overseeing DevOps delivery items to ensure they are completed before sprint.
Deployment of Azure Cloud Infrastructure as required by the project.
Jump started a project to save the company close to $30000 per year on Infrastructure costs.
Created, implemented, and currently maintaining a Disaster recovery plan to meet downtime of
3hrs. (Our time is 45 min).
Create and Deploy SSIS packages.
Deploy and Test Build upgrades to Dev and Production environments.
Cost Analysis of Cloud Services consumed to reduce Total Cost of Ownership (TCO).
Responsible for self-educating on emerging Cloud Technologies.
Cyber Security Trainee/Cyber Security Bootcamp
University of Texas at Austin
June 2023 - December 2023 (21 hrs. / wk.)
Ability to comprehend cybersecurity threats, actors, and methods; ability to advise, develop,
and implement best practices across an organization
Configured, administered, and secured Linux and Windows servers. Wrote Bash and Powershell
scripts to automate security tasks
Analyzed traffic flow over a network to troubleshoot issues and identify malicious activity and
suspicious patterns of behavior using Wireshark
Configured SIEMs and performed network security monitoring. Conducted a forensics investigation
to recover and analyze data and prepare technical evidence
Used penetration testing to examine network, system, and web vulnerabilities. Identified and
exploited web vulnerabilities to be able to suggest mitigation strategies. Conducted
vulnerability assessments using tools like NMAP and Metasploit and then exploited those
vulnerabilities
Manager
Geek Squad / Best Buy
Oct 2000 - Aug 2021 (40 hrs. / wk.)
During my tenure with Geek Squad, I was responsible for team delivery of Geek Squad services and
leadership development team. This included developing and managing 20-30 staff members across
multiple locations. This included:
Managing a staffing budget to within 95 to 98% of the allotted budget.
7 new store openings with staffing plans delivered within the Planned number of days.
Participated in Sandbox for new technology delivery. As a development team member, I focused on
testing, documenting, and finding critical crash points in the application.
Helped design, test, and deploy data systems to comply with the company’s Client Data
Privacy (CDP)policy in the UAT environment.
Maintained over 90% Customer satisfaction rating by training staff to provide world-class
customer service.
Education
Western Governors University | Salt Lake City, UT Anticipated: May 2026
Bachelor of Science, Information Technology (BSIT to MSITM)
University Of Texas at Austin | Graduated : December 2023
Cyber Security Certificate
Licenses & Certifications
CompTIA Security+ - CompTIA
CompTIA Net+ - CompTIA
CompTIA A+ - CompTIA
Google Technical Support Fundamentals - Google
CompTIA IT Fundamentals + - CompTIA
Microsoft Certified: Azure Fundamentals (AZ-900) - Microsoft
